All our products are shipped and delivered by well known companies across the United States such as UPS, DHL and USPS.

ORDER PROCESSING POLICY

Standard Order Processing: 3-7 business days

**Our team is currently experiencing high volume of orders and will process your orders as quickly as possible.

All orders are subject to acceptance by Pawlody Team. This means that our team reserve the right to reject any order received. In the case of order rejection, you will be notified and our team will refund payments in full.

SHIPPING POLICY

Pawlody supports worldwide shipping, so you can shop with us wherever you are! Most of our items are being fulfilled from oversea warehouse so that our international customers can enjoy our products in a more affordable price. The delivery is listed as below:

Deliver to United States: 5-15 business days 
Deliver Internationally: 7-20+ business days 

You can reach out to our support team at CONTACT INFORMATION to change delivery details within 24 hours upon placing your order.

Once the order is shipped out or in transit, delivery details cannot be changed.

WHY ARE THERE MISSING ITEMS?

If your order is too big, it might be divided and shipped out in 2 or more batches to make it smaller and reduce shipping cost for you. So if you've received one batch of your order and found out there are many items missing, please reach out to our support here and we will send you the remaining tracking code for the items that are on its way to you!

PACKING POLICY

All our products are packed with firm boxes and packing that is suitable for international shipping, so your orders will be safely protected throughout the shipment.

Disclaimer: These policies are verified for Pawlody and able to be used against any claim. Please make sure to read these policies before placing your order claim. Please make sure to read these policies before placing your order.